The short video below will show you how to add a WOF reminder for your vehicle. You'll receive an email on the date you've set to remind you to book it in - no more late WOFs!

Often items on Mutu need to be reassigned to another user. Instead of ending a booking and getting a user to start a new booking, Mutu offers the option to quickly reassign gear.

To reassign an item you will need to:

1. Navigate to Your Toolkit (see image above)
2. Click on the Reassign button
3. Select the user within your organisation you wish to reassign the item to (you are only able to reassign items to users who have signed up to your organisation on Mutu)
4. Click Reassign

The user you have selected to reassign the item to will then be notified that it is being reassigned to them. Only after they have accepted the reassignment in their Manage Requests section will the item be transferred to them in Mutu.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

To learn more about the features discussed in the video plus several other cool things you can do on Mutu you can refer to the links below:

• Adding an asset
• Requesting an asset (claiming or booking)
• Manage requests
• How to set and manage reminders on an asset
• Edit, duplicate, reassign or delete an asset
• How to add Mutu to your phone
• How to add new locations and invite new users

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

The Mutu platform can be used to book or claim assets via our marketplace. To book or claim something, a user will be required to send a request to the person responsible for an asset. Mutu includes a specific section dedicated to managing any requests that you have sent or received.

The Manage requests page displays:

• Listing: The asset title.
• To / From: Who sent you the request or who you sent the request to
• Status: Whether the status is Accepted, Pending (and awaiting approval or rejection), Expired (will occur automatically after 7 days if there is no action on the request) or Cancelled (the requester has changed their mind and withdrawn the request).

There are also several filters available as well as a search bar to help find specific requests faster.

To accept or reject a request, you can click on a request to open a pop up window (see below). This will show the accept or reject options and also display more detailed information about the request. You will also get the option here to call the Contact responsible for the request directly from your phone by clicking Call this contact.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

Mutu offers 2 different options for items that are listed on the marketplace. These are:

Claimable assets: Assets that are available once and then disappear off Mutu once they are claimed. Typically these are materials or other consumables.

Bookable assets: Assets that can be requested over and over again. You will need to indicate on a calendar when you want the asset and return it when your booking comes to an end.

Sending a request

The Discover page shows whether an assets is claimable or bookable.

When you click on an asset you will be presented with to option to either Request (claim) or Book it.

For a claim request, you will be asked to confirm your request and it will then be sent to the Contact responsible for that asset. If there is more than 1 of the item available you will be asked to indicate the quantity you want before sending the request.

For a booking request, you will be directed to a calendar and you will need to indicate the dates you want to book the asset. Red dates indicate the asset is already booked out. You will be asked to confirm your request and it will then be sent to the Contact responsible for that asset. If there is more than 1 of the item available you will be asked to indicate the quantity you want before sending the request.

Once you have sent either a claim or booking request you can manage and view your requests on the Manage requests tab on the left of the Discover screen.

You can contact the Mutu support team at anytime via support@mutu.freshdesk.com

If you are the creator or Contact on an asset, you will have the option to perform several actions after you have added it to Mutu. On the asset page you will see options to:

• Edit: This will direct you to the Add an asset page where you will be able to edit all the fields relating to the asset (e.g. adding a photo, changing the contact)
• Duplicate: Instantly duplicate the asset and carry over all the compulsory fields.
• (Re)Assign: Quickly reassign the asset to a new person (Note: this does not change the Contact field and only updates the Assigned to field).
• Delete: Remove the asset from the Mutu platform.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

Adding an asset to Mutu is a quick and easy process that can be done from your phone or laptop. This guide walks you through the fields you can complete when adding a new item to the platform.

On the Discover page, you can add an asset by clicking the yellow + Add an asset button on the top right (laptop) or the yellow + symbol down the bottom left (mobile).

Compulsory Fields

The first section of the Add an asset page relates to the compulsory fields Mutu requires to complete when adding an asset to your organisation:

• Title
• Quantity
• Location: A drop down that allows you to select the location of the asset based upon the locations that have been set up within your organisation. (Note; for plant and equipment, the location you select should be the "home base" of the item, not where it is currently located. For most plant and equipment this is typically the main office, yard or workshop).

There are also some optional fields you can complete to include more information about the asset:

• Add a photo/s of your item
• Description

Mutu will also ask for some data on the asset to contribute towards your sustainability metrics on the dashboard. These are:

• Replacement value when new
• Weight per item

Finally, you will need to indicate whether you want to list this item on your organisations marketplace so that the asset can be claimed or booked. We recommend only turning this off for assets that are permanently assign to someone in your organisation (e.g. a laptop, phone or vehicle)

Marketplace options

By selecting, List this item on the marketplace you will be presented with a range of options about what type of listing you would like to create. These are:

• Hide this asset from my asset register: Select this option for items that you do not want to include in your organisations asset register on Mutu. This typically applies to materials.
• Make this listing visible to affiliated organisations: Other organsiations you are connected with on Mutu will be able to see this listing when you select this option.
• This item can be booked instead of claimed: When you select this option, users will get the option to select a booking period for asset rather than permanently claiming it.
• This listing has a price: Select this option if you are looking to rent or sell the item at a cost.

You are also given the option to set an Availability date (when the asset is available from) and an Expiry date (when you would like to remove the asset from Mutu in no one books or claims it).

Additional asset information

This is an optional section that allows you add more detailed information relating to more traditional asset management. All of these fields are searchable on the Discover or Asset pages. You can add information on:

• Categories
• Tags: These are searchable words that allows you to quickly find a group of assets. You can add new tags or chose from the exiting list.
• Contact: This is the user who will be responsible for the asset within your organisation. Only users who have signed up to Mutu will be visible in this drop down list.
• Assigned to: For assets that are not bookable or claimable (not listed on the Mutu marketplace) or for users who are not on Mutu, you can use this field assign the asset to a person. This is field is typically used for assets that are permanently assigned to a person (e.g. laptop, phone or vehicle).
• Purchase date: The date the asset was purchased.
• Retirement date: The date the asset is expected to be removed from your organisation (this typically relates to depreciation or warrantees).

Set a reminder

You can read about how to set a reminder on an asset here.

Attachments

Mutu allows you attached documents to an asset. This is typically used for things like data sheets or maintenance reports.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

On Mutu it is possible to set reminders on assets that you add to the platform. Reminders will trigger an email that will be sent to the inbox of the recipients you select. Reminders can be set to notify you about things like calibration, servicing or Warrant of Fitness that may be required on an asset.

How to set a reminder

Reminders are set on the "Add an asset" page. If you were the original creator of an asset you can also add reminders to assets that are already on Mutu by clicking Edit when on the asset page (see image below).

The Set a reminder section of the Add an asset page allows you to complete 3 fields relating to the reminder:

1. Title - what you want to call the reminder e.g. Servicing due.
2. Date - Select the date you want the email to trigger.
3. Recipient(s) - Select the users within your organisations who are signed up to Mutu, that you want to receive the reminder via email.
4. Notes - an optional field where you can enter more information relating to the reminder e.g. the company you want to complete the service or details relating to the last service.

Once a reminder has triggered and the date has passed you will need to go back into the asset to set a new reminder if you want to be reminded about it again the future.

Managing reminders

You can view any reminders where you are the recipient under the Your reminders section of your account. You can navigate to this by clicking on your initials in the top right of the Mutu platform.

The Your reminders section of Mutu displays all the reminders where you have been selected as the recipient. You can filter on Past or Upcoming reminders to make it easier to find reminders you may have missed or see what reminders are due soon.

Clicking on a reminder will open a pop up window with more information relating to the reminder (any other recipients who will receive it as well as any notes relating to the reminder). You can also click on the yellow asset title to navigate directly to the asset page if you want to edit or reschedule the reminder.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

As an Admin on the Mutu platform, you are responsible for managing where assets across your business can be listed and who can list them.

Add a new location

1. On the Discover page, click on the circle in the top right corner to open your Account Settings. 
2. Click on Locations to enter the Location Manger
3. Click on the  +Add Location button in the top right corner
4. Enter a name for the new location and a physical address (the physical address relies on Google Maps and will autofill as you type)
5. Click Add to add the location to your organisation. Other users will now have the option to select it when adding an asset to Mutu.

Add a new user

1. On the Discover page, click on the circle in the top right corner to open your Account Settings. 
2. Click on Users to enter the User Manager
3. Click on the Copy link button to copy an invitation link
4. Email the link to the user you wish to invite to Mutu
5. By clicking the link the new user will be directed to create a user profile and they will then be visible within your organisation

You can contact the Mutu support team at any time via support@mutu.freshdesk.com

You can install Mutu like a normal app on your phone through your web browser (not the App Store). This works on Android (with the Chrome web browser) or on an iPhone (with the Safari web browser).

Android Users - Chrome

1. Open Chrome on your Android phone and visit app.mutu.co.nz
2. Select the drop down menu by tapping the three-dot icon at the top right-hand corner of the screen
3. Select Add to Home screen or Install App      (the option you see will depend on the version of Chrome you are using)
4. Edit the title of the icon (optional). 
5. Tap Add to transfer it to the home screen.
6. If you now go back to your home screen, you will see the Mutu icon. You will also see the Chrome icon attached indicating it will open via Chrome.

Iphone Users - Safari

1. Open Safari on your Iphone and visit app.mutu.co.nz
2. Tap the Share menu button
3. Select Add to Home screen
4. Edit the title of the icon (optional). 
5. Tap Add to transfer it to the home screen.
6. If you now go back to your home screen, you will see the Mutu icon.

You can contact the Mutu support team at any time via support@mutu.freshdesk.com